At Apex Performance, we are committed to delivering products of exceptional quality and design excellence. In full compliance with the Implementing Rules and Regulations (IRR) of R.A. 7394, also known as the Consumer Act of the Philippines, we honor returns and exchanges for items found to be defective or of substandard quality at the time of purchase.

Eligibility for Returns and Exchanges

You may request a return or exchange within 30 days from the date of receipt, provided that the following conditions are met:

  • Original sales invoice and Apex Performance order confirmation email are presented.
  • Items must be in their original condition with the original packaging:
    • Original shoe box for footwear
    • Attached swing tag for apparel
  • Returns or exchanges due to change of mind, misuse, mishandling, or failure to follow care instructions are not eligible.
  • Altered items and accessories are excluded from return and exchange.

How to Return or Exchange

For your convenience, you may choose from the following options when returning eligible items:

  • Customers may return items via a third-party courier.
    • Shipping fees will be shouldered by Apex Performance only if the item received is defective, incomplete, or if the wrong product was shipped.
    • Otherwise, the customer is responsible for the return shipping costs.

Return Options

Upon receipt and inspection of the returned merchandise, customers may choose one of the following:

  • Exchange for an item of equal or greater value (any price difference will be settled at the time of exchange).
  • Receive an e-voucher equivalent to the purchase amount, valid for future purchases.
  • Obtain a full refund through the original payment method — this option applies only if the item was damaged, incomplete, or incorrectly shipped, and no suitable replacement stock is available.

Important Reminders

Stock availability for exchanges cannot be guaranteed, as returned items may be subject to existing demand.

The prohibition on the “No Return, No Exchange” policy is enforced so that consumers may exercise their right to 3Rs – repair, replacement, and refund in case the product purchased has imperfection or defect pursuant to the Consumer Act of the Philippines (R.A. 7394).

However, the said policy does not apply under the following situations:

  • If the product purchased has no imperfection or defect, or if not expired or fake, the store may opt not to replace or refund
  • When the defects of the goods are due to the mishandling of the buyer
  • In cases of “as-is-where-is” transactions
  • If the consumer had a change of mind
  • The sale of second-hand articles

Garmin Philippines Door-to-Door Online RMA Service Guideline

If your product is unable to operate normally or is experiencing faults, we recommend that you first refer to our Garmin support center to confirm if your issue can be resolved. If you have any questions about using your device, you can find additional information on our YouTube channel.

If you are still unable to resolve your issues, please contact our customer support (Smart/PLDT users: 1-800-10-8427646 and Globe users: 02-8835-3650) from Monday to Friday, 9:00 AM–5:00 PM. Alternatively, before registering your product for an online repair service request, we recommend carefully reading the Consumer Limited Warranty to safeguard your rights, and then proceeding with applying for a Door-to-Door Online RMA repair service request.

Important Note

  • Door-to-Door Online RMA Service Request support is not yet available for Marine and JL Audio products. You are required to bring the device directly to our local authorized service center or service drop-off locations for inspection.
  • To ensure a smooth service experience for everyone, Garmin Philippines provides accessible shipping solutions across all regions. Once your RMA request is reviewed and approved, we will provide the appropriate return instructions based on your location. This may include scheduled pickup service or drop-off at an authorized partner location. Our logistics partners will then handle the shipment to Garmin Philippines for processing.

Step-by-step process and instructions on how to register your product for Door-to-Door Online RMA repair service request:

  • Click here to register your repair online.
  • After registering, you can track the repair request online status here.

Important Note: When registering your repair request online, please make sure to detach the watch strap or any additional accessories and send only the watch unit.

Steps for Registering an Online Repair Service Request

  1. Online Service Application
  2. Waiting for Review
  3. Review Completed — Courier will Pick the Device Up
  4. Make Payment (if any)
  5. Repair
  6. Ship

Step 1: Register for Online Repair Service and Wait for Approval

Fill out the online RMA application and contact information. Afterward, the website will assess the repair cost based on the serial number and purchase date (customers can check the estimated repair cost here).

After confirming the information, our product support team will send a confirmation email within 3 business days.

  1. In cases where basic troubleshooting can resolve the issue, we will send you detailed troubleshooting instructions via email.
  2. In cases where basic troubleshooting cannot resolve the issue, or if we need to inspect your device further, we will send you a confirmation email along with instructions for the “door-to-door” service to collect your product.

Step 2: Approval of Online Repair Application

After your information has been approved, we will generate a shipping label and send you another email notification. We will also provide your contact information to the authorized logistics partner for further assistance. This may include a scheduled pickup service or drop-off at an authorized partner location. If a drop-off option is assigned, you may visit a convenient LBC branch near you. To find the nearest branch, please visit https://www.lbcexpress.com/branches-philippines.

For more details about the “door-to-door” service, you can check additional information in the Frequently Asked Questions (FAQs) section for door-to-door service.

Step 3: Receiving Your Device

  1. You do not need to personally deliver the product to the Garmin Philippines center, but you must pack the product in a shipping box (please remove the watch band) and attach your shipping label to the front of the shipping box.
  2. The shipping company will contact you within 3 business days after you receive the shipping label to confirm your address and the pickup time for your product.
  3. Before sending the package to the shipping company, please double-check your packaging. Garmin Philippines will not be responsible for any damage that occurs during shipping.

Important Note

  • Our courier will attempt to contact you and collect your package a maximum of two times. If the courier cannot reach you or your package is not prepared for handover during these attempts, the Service Request will be closed.
  • Please be advised that any packing materials, including original boxes, accessories packaging, or other inclusions used for shipment, will not be returned after the RMA process. We strongly recommend that you do not use the original box or any packaging you wish to keep when sending your unit.
  • You may coordinate pick-up or drop-off timing directly with the delivery staff. However, if your package cannot be collected by courier within 7 days from the Online Repair approval date, the Service Request will be closed due to inactivity.
  • If repair service is still needed after Service Requests has been closed, please register for a new Online Repair Request to restart process.

Step 4: Payment Process

After Garmin Philippines has received your device, we will send you an email to notify you of its receipt.

  1. In cases where the product is out of warranty or not covered by the warranty conditions, such as damage resulting from usage, we will inform you of the repair cost once again. You can proceed with the payment by going to the “Payment” page for the specified repair fee. Afterward, we will confirm your payment within 1–2 business days and notify you by email once the payment has been confirmed. Please note that the repair process will commence only after confirming the receipt of the repair payment.

Important Note: You can log in to check the status and proceed with the payment at the following link: To inquire about the status of online repair service.

Timeline for Payment Completion:

  1. 7-Day Notice: If payment is not completed within 7 days from the date of the repair quote, Garmin Philippines will send a reminder via email reminding you to complete the payment process.
  2. 14-Day Cancellation: If payment is not received within 14 days from the date of the repair quote, Garmin Philippines will assume that you wish to cancel the online repair service. Your product will be returned to the registered return address provided during the service request initiation.

Step 5: Repair Process

  1. Garmin Philippines will address and resolve the issues or provide a replacement device according to Garmin procedures without prior notification.
  2. In the event that the issue has been resolved or no issues are found, we will directly contact you to return your product.

Important Note

Garmin will provide replacement units for defective devices; however, please note that replacement units will not include watch straps. Customers are required to retain their original watch straps when sending devices for repair or replacement. The replacement device will be the watch unit only, without additional accessories such as straps, chargers, or other attachments.

Please be aware that watch straps damaged due to human error, such as dirt accumulation, self-modification (e.g., changing the strap color), or other non-warranty issues, are not Garmin's responsibility, and we will not assist in cleaning or replacement.

Step 6: Delivery Process

  1. Garmin Philippines will arrange for the repaired or replaced products to be delivered to the address you provided through the online repair service. (Ship out within 2–3 working days)
  2. If you wish to track the delivery, you can do so by clicking here.

Here are some important points to know when registering for Garmin online repair service:

  1. For your benefit, please upload the original receipt or a valid copy of the Garmin product while registering for the online repair service.
  2. Currently, Garmin Philippines does not offer online repair registration for companies or retailers.
  3. The serial number of the device is required in repair process, so please enter the correct serial number of your device.
  4. Please remove any unnecessary accessories and back up your data before packaging the device for shipment. During the repair process, all data saved on the device will be deleted, and Garmin Philippines is not responsible for data loss or damage to accessories such as watch cases, screen protectors, or separate parts.
  5. For all products sent to Garmin Philippines without prior confirmation from us or devices sent through service providers not designated by Garmin Philippines, Garmin Philippines reserves the right to refuse service and will return the device.
  6. After repair or replacement, the device will have a 90-day warranty period or the remaining warranty period specified on the original receipt, whichever is longer. For more details, please refer to the “Limited Warranty Terms” on the website.
  7. If you refuse to accept the returned device from Garmin Philippines without a valid reason, or if there is a delay in product delivery due to issues caused by the customer or the recipient, you will be responsible for any risks of loss or damage to the product.
  8. Garmin Philippines reserve the right to change our warranty or repair policies without prior notice.
  9. You can track additional warranty information in the “Limited Warranty Terms” section.
  10. The estimated delivery time (working days) for parcels are as follows:
Delivery Location Estimated Lead Time
NCR 1–3 Days
LUZON 3–6 Days
VISAYAS 4–12 Days
MINDANAO 4–15 Days

Important Note

  1. Delivery mode differs according to your location. This may include either a direct pickup service or drop-off at an authorized partner location. Once your RMA request is reviewed and approved, we will provide the appropriate return instructions based on your location via email.
  2. The delivery time depends on the delivery status of the service provider. In some locations, please be advised that the standard lead times may not apply and delivery may take longer depending on regional courier accessibility.

Garmin Customer Support Philippines:

  • Smart/PLDT users: 1-800-10-8427646
  • Globe users: 02-8835-3650
  • Email: service.ph@garmin.com
  • Business Hours: Monday–Friday 9 AM–5 PM, closed on weekends and public holidays.


What is SHOKZ Return Policy?

SHOKZ offers a 45-day money-back guarantee for all orders placed on our website. If you’re not satisfied with your headphones for any reason, we’ll send you a prepaid USPS shipping label via email and you can return them for a full refund. Refunds are issued to your original payment method. If we are unable to issue a credit to your original payment method, we will issue the credit through PayPal. Initial shipping charges will not be refunded.

SHOKZ does not refund purchases from other retailers.

Please contact our Customer Happiness Team for information on returning a product purchased at an event.

What items are returnable?

  • Within 45 days from the date of purchase
  • Purchased on SHOKZ.com

How do I return?

  • Submit your request for return
  • A USPS return shipping label will be emailed to you
  • Please allow 2-3 business days to receive your refund once your product has been returned

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How long does the return process take?

Once your product has been received, we will issue the refund within 2 business days.

What is the return policy for products purchased at other retailers?

We apologize, but SHOKZ does not process refunds for purchases made through other retailers. If you wish to return products bought from our authorized retailers, please contact the retailers directly for assistance. Our 45-Day Money-Back Policy is applicable only to products purchased on SHOKZ official website.

What is the return policy for products purchased at events?

Please contact our Customer Happiness Team for information on returning a product purchased at an event.